Position: Assistant Manager - Finance Operations
(6 to 8 years of experience)

Job Summary:

The Assistant Manager, Finance Operations supports the execution and oversight
of offshore finance operations, including accounts payable, accounts receivable,
cash application, collections, reconciliations, and routine accounting support
activities. This role provides day-to-day supervision of team members, monitors
service-level performance, ensures adherence to established controls and
procedures, and assists in process improvement and automation initiatives. The
Assistant Manager serves as a key liaison between the Finance Operations team
and internal stakeholders to ensure efficient, accurate, and scalable financial
operations.

Essential Responsibilities:

• Supports the management of offshore finance operations team members
responsible for AP processing, vendor maintenance, invoice coding, payment
processing, AR support, cash application, collections, bank activity support,
reconciliations, invoice research, and routine accounting activities.
• Oversees daily workflow assignments, monitors queues, and ensures timely
completion of operational tasks in accordance with service-level expectations.
• Reviews transactions, reconciliations, exception reports, and supporting
schedules for completeness, accuracy, and adherence to established
procedures.
• Assists with AP and AR reconciliation activities related to acquisitions,
integrations, and process transitions.
• Supports management of integrations between Workday and third-party
systems, including banking platforms and payment solutions.
• Monitors client payment portals and works with internal and external
stakeholders to resolve payment-related issues.
• Tracks and reports operational metrics, including aging reports, productivity
measures, error rates, and service-level performance.
• Identifies process inefficiencies and supports automation, workflow
improvement, and AI-enabled productivity initiatives.
• Assists in documenting procedures, training team members, and supporting
transitions of work into the offshore finance operations environment.
• Escalates operational risks, control issues, and processing exceptions to the
Finance Operations Manager as appropriate.
• Collaborates with Accounting, Billing, Treasury, Tax, Procurement, and
Operations teams to resolve transactional issues and improve process
efficiency.
• Supports month-end close activities by ensuring timely completion of
assigned reconciliations, reporting, and accounting support tasks.
• Conducts quality reviews and provides coaching, guidance, and feedback to
team members to improve performance and accuracy.
• Promotes cross-training, knowledge sharing, and adherence to standardized
operating procedures.

Required Qualifications:

• Bachelor's Degree in Accounting, Finance, Business Administration, or a
related field, or equivalent experience.
• 6+ years of accounting operations, finance operations, shared services, AP, AR,
cash application, collections, reconciliations, or related experience.
• 3+ year of supervisory, team lead, or informal leadership experience preferred.
• Experience supporting recurring finance processes with service-level
expectations, quality controls, process documentation, and issue resolution.
• Exposure to ERP systems, workflow tools, reporting platforms, and finance
process automation initiatives.
• Working knowledge of accounts payable, accounts receivable, cash
application, reconciliations, and accounting operations controls.

Skills and Abilities:

• Strong understanding of transactional finance operations and shared-services
environments.
• Ability to lead daily operations while maintaining quality, accuracy, and
timeliness standards.
• Strong analytical and problem-solving skills with attention to detail.
• Experience identifying opportunities for process optimization and automation.
• Ability to create and maintain operational reports, dashboards, and
performance metrics.
• Effective communication and collaboration skills with global teams and
stakeholders.
• Ability to coach and mentor team members while fostering accountability and
continuous improvement.
• Proficiency with ERP systems, Microsoft Excel, and finance-related reporting
tools.
• Working knowledge of AI-enabled productivity tools and automation
technologies is preferred.
• Ability to successfully manage multiple priorities in a fast-paced environment
while maintaining strong customer service and operational excellence.
Success Measures:
• AP, AR, and cash application activities completed within established SLAs.
• High-quality reconciliations and transaction processing with minimal errors
and rework.
• Continuous improvement initiatives successfully implemented.
• Team productivity and quality goals consistently achieved.
• Strong stakeholder satisfaction and issue resolution performance.
• Effective support of offshore scaling, process transitions, and automation
efforts.


Shift Timing: 2 PM - 11 PM
Work location: Wipfli India, Bengaluru