Position: Analyst - Internal Communication
(2 to 5 years of SharePoint Administration experience)

Type: Full Time Employee (FTE)

Insite, Wipfli’s intranet built on a SharePoint Communications site, serves as a central
hub for employee information, news and resources. With more than 3,000 unique
visitors each week and over 120,000 total weekly visits, it is one of the most frequently
used digital destinations across the firm.
As Wipfli grows and evolves, and as we expand our use of AI agents that depend on
accurate, well-organized content to help employees quickly surface information, it is
essential that Insite continues operating as a go-to platform for stakeholders with
consistent governance, maintenance and alignment with SharePoint best practices.
This role plays a critical part in supporting the day-to-day operations of the site,
ensuring content accuracy, maintaining site health, delivering actionable analytics
and recommending continuous improvements informed by new SharePoint
releases and features.
The position is a part of the Wipfli Internal Communications team and collaborates
closely with SharePoint product owners and technical administrators in IT, to
coordinate site needs, platform updates and long-term enhancements, including AI
integrations, personalization and mobile app optimization. It will also support the
vision of Insite remaining the central point of access in Wipfli’s broader information
and knowledge management ecosystem (including Quick Access, Wipfli Knowledge
Search (Bloom fire), Aprimo, and other tools) by promoting consistency, findability
and a seamless user experience.
Additionally, this role will provide valuable support to Wipfli’s Internal
Communications team, including assistance with Contact Monkey for internal email
campaigns, Wrike for project management and other operational needs.

Technology skills, Competencies and Experience:
Technical skills
• Hands-on experience with SharePoint Online, especially SharePoint
Communication Sites.
• Understanding of site templates, page layouts, web parts and permissions.
• Experience with intranet governance, content lifecycle management and site
• Proficiency in Microsoft 365 (Teams, OneDrive).
• Comfort with analytics tools such as SharePoint usage reports or Power BI.
• Basic HTML/CSS knowledge is a plus (but not required).
• Experience with Copilot agents is a plus (but not required).
Professional skills
• Highly organized, detail-oriented and able to manage multiple requests
simultaneously.
• Native/Near-native English skills and clear communication skills for interacting
with internal stakeholders, including executive leaders.
• Ability to follow structured processes and maintain accurate documentation.
• Proactive and resourceful in problem-solving and follow-up.
• Self-directed and able to work efficiently across time zones.
• Flexible and willing to support additional duties as needed.

Education & Experience

• Education – bachelor’s in information technology or business administration or
Management Information System.
• 2+ years of experience in SharePoint Administration and Web Development.
Preferred Certifications
• SharePoint Administration or Microsoft 365 Certifications
• Optional Certifications - Basic Web Development or HTML/CSS Courses
Role and Responsibilities:
Intranet site maintenance & governance
• Manage daily and weekly updates to Insite, including home page updates,
announcements, navigation and landing pages.
• Archive outdated or redundant content following established governance
guidelines.
• Ensure pages follow approved templates, metadata standards and brand
guidelines.
• Coordinate with content owners on scheduled content reviews and refresh
cycles.
• Monitor site functionality, formatting issues, broken links and user access errors
and resolve or escalate as needed.
• Stay current on SharePoint online best practices, platform updates, and new
feature releases, and recommended improvements with the internal
communications team.
• Collaborate with IT SharePoint product owners and technical administrators on
site
enhancements, permissions, and technical troubleshooting.
User support, onboarding & training
• Onboard new intranet contributors, including user setup, permissions
management and providing basic SharePoint orientation.
• Deliver simple training sessions, demos or walkthroughs for new users or
teams.
• Respond to user questions related to page editing, publishing workflows and
access.
• Maintain and update support documentation, quick guides and training
materials.
Content publishing & coordination
• Publish intranet news, updates and pages provided by the internal
communications team (no content creation required).
• Perform quality checks on submitted content for formatting, images, links,
documents, metadata and accessibility.
• Support coordination of content across Insite, ensuring alignment and
consistency for employee self-service and AI retrieval.
• Ensure all required assets or approvals are obtained before publishing.
Homepage & feature content updates
• Update home page hero banners, feature tiles, and spotlight sections per
weekly or monthly plans.
• Ensure timely updates tied to internal campaigns, events or leadership
communications.
• Partner with internal communications to prioritize and sequence home page
content.
Analytics & reporting
• Contribute to weekly and monthly SharePoint analytics using built-in reporting
tools and additional analytics resources (Microsoft Clarity, etc).
• Track page views, engagement trends, search queries and user behavior.
• Identify insights, anomalies or improvement opportunities related to site
performance and content usage.
Technical Troubleshooting & Support
• Resolve basic SharePoint issues related to navigation, permissions and
publishing.
• Manage user access, add/remove site members and maintain group
permissions.
• Escalate complex or platform-level issues to SharePoint product owners or IT
technical administrators as needed.
• Document recurring issues or needs to support long-term platform
improvement.
Collaboration & administrative support
• Attend routine check-ins with the internal communications team to stay
aligned on priorities.
• Coordinate with IT, HR, and other internal stakeholders on intranet-related
requests or initiatives.
• Assist with metadata cleanup, taxonomy alignment and content governance
audits.
• Support internal communications operations and special projects, as assigned.

No. of positions: 01
Work location: Wipfli India, Bengaluru.