We are seeking a skilled Windows & Azure Cloud Support Engineer with expertise in Automation using Terraform, PowerShell, ARM Templates to join our IT team. The ideal candidate will have experience in managing and maintaining Windows-based systems, cloud infrastructure along with automation and providing support to our internal users and enterprise projects, ensuring security, performance, and reliability.

Technology skills, Competencies and Experience:

• Install, configure, and maintain Windows servers and systems hosted on On-Prem and Azure Cloud.
• Monitor system performance and troubleshoot issues. Should be able to create informative dashboards and alerting system for proactive support.
• Conduct accurate research, analysis and fact gathering to support root cause analysis of issues.
• Follow standard troubleshooting guidelines and procedures outlined by the team

• Develop and maintain reusable Terraform modules for provisioning cloud infrastructure.
• Automate infrastructure deployment and configuration across multiple environments.
• Collaborate with development and operations teams to integrate infrastructure into CI/CD pipelines.
• Assisting in Design, Development, and Implementation of Technical prototypes and Proof of Concepts.
• Ensure infrastructure security, compliance, and cost optimization.

• Product Technical documentation and Knowledge Articles for specific scenarios.
• Play a significant role in the implementation of technical solutions under the direction of senior engineers, manager, or project lead.
• Perform On-Call support for after-hours business, as needed

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 4 to 8 years of experience as a Windows / Cloud Support Engineer and Cloud Management Tools.
• Strong knowledge of Windows Infrastructure and Azure Cloud (IaaS, PaaS, SaaS).
• Experience with Active Directory, DNS, DHCP, and GPOs.
• Understanding of networking, security groups, IAM, and cloud-native services.
• Strong knowledge and expertise in managing and maintaining of Networking devices like Switches, routers, Access Points along with Hybrid Infrastructure.
• Familiarity with virtualization technologies such as Azure Cloud.
• Excellent troubleshooting and problem-solving skills.
• Understanding of network protocols and security.
• Ability to work independently and as part of a team.
• Proficiency in Terraform and IaC best practices.
• Strong experience with Azure cloud services.
• Familiarity with CI/CD tools like Jenkins, GitLab CI, or GitHub Actions.
• Scripting knowledge in PowerShell, Bash, and ARM
• Knowledge with version control systems and management of CI/CD pipelines like Azure DevOps

• Nice to have:

  • Azure certifications: AZ-104 Administrator
  • Hashi Corp Certified: Terraform Associate.