Technology skills, Competencies, Experience and Responsibilities:
- Adopt at Configurations of latest MS Dynamics 365 both CRM Online and
On Premise.
- Adopt at MS Dynamics 365 Customizations like Plug-in development,
Workflow, ASP.Net, Reports, MS Azure Integrations.
- Adopt at building Extensions utilizing Web technologies such as
AngularJS, HTML, AJAX, JavaScript, ASP.NET 3.5+, SQL Reporting
Services, XML.
- Adept at building integrations with MS Dynamics CRM.
- Designing, developing, and implementing applications using Power
platform (Power Apps, Power BI, and Power Automate)
- Good project communication skills like project status and issues to
project managers and other practice leaders as necessary.
- Experience of doing MS CRM implementations across various industry
domains.
- Develop SQL scripting and stored procedures to be utilized in the
development of CRM software applications.
- Design relational databases to best support application design set forth
in functional specifications.
- Provide ongoing support for CRM, Collaboration, and Business
Intelligence applications ensuring overall client satisfaction.
- Create technical specifications based on functional specifications
provided by project team business analysts. Technical specifications will
be utilized in the design and development of CRM software applications.
- Create unit test plans and perform unit testing to ensure quality of work.
- Work in a project team environment, both with internal team members
and client team members.
- Stay abreast of current and upcoming trends and technical capabilities
of CRM, Collaboration, and Business Intelligence software.
- Evaluate and identify other potential service needs for clients.
- Participate in community activities and professional organizations to
develop business contact relationships.
- Assist in the sales process by working with the business development
team to develop the scope of services and approach to solve client CRM
needs.
- Assist in the sales process by providing technical assistance and expertise
on sales calls.
- Specific Skills, Education and Experience Requirements:
- Bachelor’s degree in information systems or similar technical
background, preferably with CRM, Collaboration, and/or Business
Intelligence knowledge.
- Work experience analysing, designing, developing, implementing and
supporting business processes in sales, marketing, and customer service
functions.
- Experienced troubleshooting and testing skills.
- Demonstrated ability to implement tools and strategies to ensure a high
standard of quality control.
- Demonstrated problem identification/analysis skills.
- Demonstrated communication and organizational skills.
- Ability to handle multiple assignments with minimal supervision.
- Demonstrated software development and systems analysis skills.
- Demonstrated database design and query skills.
- Demonstrated report design and creation skills.
- Demonstrated writing skills
- Ability to build and foster professional business relationships
- Knowledge of industry practices and processes in line with firm’s target
market

- Excellent communication – verbal and written.

Nice to have:
- MS CRM Certification
- Power platform certification